Shipping policy
Shipping Policy
Shipping within Australia
At Luxxe Lounge, we are pleased to offer free standard shipping on all orders within Australia! All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a tracking number via email once your order has shipped.
- Standard Shipping: Fee (3-7 business days)
- Express Shipping: $15 (1-3 business days)
International Shipping
We are excited to offer international shipping to selected countries at a flat rate of $30 AUD.
- Standard International Shipping: $30 AUD (10-21 business days)
Please note that delivery times may vary depending on the destination and customs processes in your country.
Customs and Import Duties
International orders may be subject to customs fees, import duties, and taxes, which vary depending on the destination country. These fees are the responsibility of the customer. Luxxe Lounge is not responsible for any delays caused by customs.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email to track your package every step of the way.
Shipping Delays
While we do our best to ensure timely delivery, shipping times may be affected by factors beyond our control, such as holidays, weather, or postal service delays. If your order hasn’t arrived within the estimated timeframe, please reach out to us, and we’ll assist you in locating your package.
Lost or Damaged Packages
In the unlikely event that your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping provider to resolve the issue and ensure a satisfactory outcome.
Returns and Refunds
For information on returns, refunds, or exchanges, please refer to our Refunds Policy